Privacy Policy 

1. Information collected

• Personal details such as name, email address and telephone number provided when making an enquiry, booking or signing up for updates.

• Information relating to your pet where relevant to the services provided.

• Technical information such as IP address, browser type and browsing behaviour collected via cookies or similar technologies.

2. How information is used

• Responding to enquiries and delivering requested services.

• Managing bookings and communications relating to services.

• Maintaining internal records and ensuring quality of service.

• Improving website functionality and user experience.

• Meeting legal and regulatory requirements.

3. Legal basis for processing

Under UK GDPR, the lawful bases relied upon are:

• Contract: processing necessary to deliver services you request.

• Consent: where you opt in to communications or updates.

• Legitimate interests: for effective service delivery and business operation.

• Legal obligation: where processing is required by law.

4. Sharing of information

Your information will not be sold or shared with third parties for marketing purposes. It may be shared only where legally required or where necessary to deliver services, for example with secure third party platforms used for communication or bookings.

5. Data retention

Personal data is retained only as long as necessary for the purposes set out in this policy or as required by law. Data that is no longer needed will be securely deleted.

6. Data security

Appropriate technical and organisational measures are in place to protect personal data from unauthorised access, alteration, disclosure or destruction.

7. Cookies

This website may use cookies to enhance functionality and user experience. You can disable cookies in your browser settings, although some features may not work as intended without them.

8. Your rights under UK GDPR

You have the right to:

• Access the personal data held about you.

• Request correction of inaccurate or incomplete data.

• Request erasure of personal data where permissible.

• Withdraw consent where processing is based on consent.

• Restrict or object to certain types of processing.

• Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been infringed.

9. Updates to this policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page, with the most recent update date shown.

10. Contact

For questions or concerns about this Privacy Policy, or to exercise your data protection rights, please get in touch using the contact details provided on this website.

Last updated: 2 September 2025